When it comes to your business, managing your online ratings are reviews for local business are very important. You want as many positive reviews as possible right? Good reviews equals good business from others. But ultimately, it all boils down to reputation. Overall, reputation has a greater impact on Yelp and Google than simple reviews do.
With the invention of the internet, and the connection the customer has with your business and the internet, your business reputation can become quite a fragile thing to deal with. There are times when customers will have an issue with a product or service you provide. Naturally, resolving things quickly will help lead to customer satisfaction, and will help keep your reputation intact. If things got out of hand, and the customer began raising a stink on the web, it’s possible your reputation could be slightly tarnished.
But with a little forethought and a well laid out plan for when a customer complain occurs, you will probably be able to respond effectively and rapidly to keep the negative press from impacting your business. Chris Silver Smith has written a column on Search Engine Land that gives us 10 online reputation managment tips that will help keep your reputation going strong.
Follow the link below to check out Chris’ tips.