With 2020 finally over, we can now look forward towards a hopefully better year, 2021.

With the COVID pandemic of 2020, things went topsy-tervy for everybody across the globe, and that includes businesses too. There were trends that were predicted for 2020 that never came to light because of the unexpected start of COVID.

But, one thing that did happen was the massive increase of eCommerce sales in 2020. Because of this massive increase, it has led to a huge shift in the way brands and businesses connect with customers.

Unless something else happens, what marketing trends will continue to permeate in the following 12 months?

Let’s find out in Social Media Today’s post!