Google, in an effort to make sure users aren’t getting misled or scammed in buying event tickets through third-party resellers advertising through AdWords, is instituting a certification process before these businesses can advertise through AdWords.
“Unfortunately, some ticket resellers provide limited transparency in their ads about ticket costs and fees, as well as their association with a specific venue or event,” wrote David Graff, senior director, trust & safety, global product policy, in a blog post Wednesday. “Lack of transparency can erode trust in the online ticket ecosystem and makes it harder for legitimate businesses to reach customers.”
In order for resale marketplaces or ticker resellers to be able to sell these tickets, they must complete an application to become certified advertisers with Google.
The primary focus of the requirements are on providing proper disclosure of pricing and fee structures on advertising websites. There isn’t going to be and changes from the consumer standpoint in the way ads from resellers are presented.
Qualified advertisers must:
- Not imply that they are a primary marketplace.
- Prominently disclose themselves as a ticket reseller/secondary marketplace.
- Prominently disclose that prices may be above face value.
- Provide the total and breakout of the price across fees and taxes before requiring payment information.
- Beginning in March, advertisers must prominently provide the face value of the tickets being sold in the same currency.
“Google’s dramatic step in consumer protection is of major significance to The [Broadway] League’s membership. We strongly support requiring brokers who advertise Broadway tickets on its platform to disclose when they are unaffiliated with an official box-office and itemize costs before collecting payment,” said Charlotte St. Martin, president of The Broadway League, the national trade association for the Broadway show industry in New York and North America, in a statement.
Resellers were sent notifications in November and December when the company emailed impacted advertisers. It will typically take about a week for the certification review after a reseller submits a completed application.