Google My Business Community Manager, Marissa Nordahl, announced that a new form named the Business Redressal Complaint Form was launched by Google, which will allow searchers and users to “report fraudulent activity relating to businesses Google Maps,” she said.
With this form, it can help Google tackle some of the serious issues around bad and fraudulent information on Google Maps. According to Google, you should use the form if “you come across misleading information or fraudulent activity on Google Maps related to the name, phone number, or URL of a business, you may use this form to submit a complaint.”
The form can be accessed here. It asks specifically for name, email, entity impacted, type of content impacted, public URL, screenshot, and then a description box to explain the issue.
- Do I get a response when the report was processed? You’ll get a generic response but it will be just like social support where they tell you that since it’s not a business you manage, you won’t get an update on what happened. For this reason, I suggest setting a reminder for yourself to just check back in a few weeks.
- What if I want to report tons of locations at once? There is a spreadsheet upload option on the form – use this option.
- What if I don’t want to tell Google the business it’s impacting? Lots of business owners are reluctant to report spam because they don’t want their competitors knowing they were the ones to report it. The safest bet here is just to put NA in those fields.
- Can I use this form to report fake reviews? Not currently. You should send these requests to Google’s social support. You can tweet to them at @googlemybiz or message them on Facebook at https://www.facebook.com/GoogleMyBusiness/. Usually they respond in 1-5 business days.
This form has come up due to the history of issues with spam and worse found within the Google Maps and Google’s local results.