It seems Google has disabled local reviews functionality for both consumers AND business owners.
SterlingSky’s Jason Brown first flagged this issue on Friday. Joy Hawkins, also of SterlingSky, added, “Any review responses posted right now aren’t publishing live. Same thing with leaving new reviews. None of the reviews I left 5 min ago are publishing.”
When asked about clarification or comment about this, Google pointed to this post in which it says, “New reviews, review replies, and new Q&A will be unavailable during this time.”
On March 20, Yelp announced a change in review guidelines. According to the company, it won’t allow claims in reviews of contracting coronavirus from a business or its employees or “negative reviews about a business being closed during what would be their regular open hours in normal circumstances.”