Google’s Duplex is being rolled out to more users and locations. Previously, it was limited to Pixel 3 and XL users in New York, Atlanta, Phoenix and San Francisco. That expanded to all Pixel owners in 43 states in March. In the near future, there will be more Android and iPhone users who will be able to sue the Google Assistant to book reservations for local restaurants in most states of the US.
As a test, Greg Sterling tested the feature on his Pixel 2XL. He was asked a number of questions by the Assistant, which he captured in the image found below.Once the reservation has been completed, users will get a notification on their phones, an email and a calendar invite.
This feature is not available for Google Home devices right now.
Eventually, Google intends to expand Duplex booking beyond restaurants to other categories. More than likely, the company will use the system to correct and confirm local business listings data, or ask for enhanced data. Currently, there are many local data companies who utilize real people to confirm information. One day, Google may be able to do this at scale entirely using automation.