There was a time when devices weren’t able to respond to what you said verbally.  But now, things have sure changed, haven’t they?

To sort out all the new tools that comes with smart analytics that translate speech into text, text into intent, and intent into appropriate responses, Forrester released its first evaluation, “The Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018” (fee required).  According to the research firm, it has issued two previous reports on the topic, although this is the first New Wave vendor evaluation. (The company’s New Wave reports evaluate emerging tech, compared to the traditional tech covered in its traditional Wave reports.)

[Read the full article on MarTech Today.]

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