Artificial intelligence chatbots are becoming more of an important tool for marketers regarding how they deal with customer care since brands can offer a seamless experience, 24/7 support and fast responses.
Despite how much AI chatbots can really help out with customer experiences, there are some unfortunate limitation that can really cause problems if it’s not managed properly.
Challenges include the security regarding customer data, as well the ability to understand human emotions. Even with these potential problems, there are important benefits.
The following infographic provides an overview of the types of considerations when you develop an effective chatbot, as well as the pitfalls you should watch out for.
Source – Social Media Today