According to an announcement, Tripadvisor launched a dashboard called “Review Hub,” that lets restaurant owners view and respond to customer reviews across Facebook, Yelp, TheFork, its own site and other major review sites..
This dashboard makes it easy fr businesses to view and respond to reviews across a number of platforms. Being able to respond to reviews has become more important part of digital customer service and marketing. In terms of local rankings, Google factors i the number, quality and ratings of reviews. Businesses that do a good job managing customer feedback are likely to prioritize customer service and creating a cycle of positive reviews, as well as customer sentiment.