According to an announcement, Tripadvisor launched a dashboard called “Review Hub,” that lets restaurant owners view and respond to customer reviews across Facebook, Yelp, TheFork, its own site and other major review sites..

Source: Tripadvisor

This dashboard makes it easy fr businesses to view and respond to reviews across a number of platforms. Being able to respond to reviews has become more important part of digital customer service and marketing. In terms of local rankings, Google factors i the number, quality and ratings of reviews. Businesses that do a good job managing customer feedback are likely to prioritize customer service and creating a cycle of positive reviews, as well as customer sentiment.

SourceGeorge Nguyen