Toto knows toilets. Chances are good you’ve used their product. And Toto knows that most of the time when you use a public toilet, you are met with a less than amazing experience. We chatted with them about how they are looking to disrupt that terrible customer experience to instead, provide an amazing “is this really a toilet” experience. How are they doing it? Technology. And with Toto taking this approach, what can we as businesses learn about making an amazing customer experience?