Empowering Product Development and Improvement Through User-Generated Content
By Scott Davenport | | User Generated Content, User-Generated Content
User-generated content (UGC) – any form of content created by customers and users – represents an invaluable yet often overlooked resource for product teams. Leveraging UGC provides authentic insights into the customer experience, uncovers hidden pain points, and sparks innovation. It enables brands to make data-driven decisions about product direction and improvements. However, effectively collecting, …
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