Twitter has officially doubled its character count. It hasn’t even been two months since the company tested extending tweets’ maximum length to 280 characters.  On November 7, Twitter enabled the new length for all users.  This new character limit will apply to tweets in languages except Korean, Chinese and Japanese, in which space isn’t as big …

Twitter Officially Enables 280-Character Limit For All Accounts, Including Brands Read More »

We are in an age of artificial intelligence, but even with how far it has come, it seems that chart bots aren’t all that smart.  At this point, more and more brands are automating their customer services channels on social networks, such as Facebook Messenger and Twitter.  We know that brand bots aren’t able to …

Twitter’s Custom Profiles Signal When DMs With Brands’ Bots Are Handed To A Human Read More »