Twitter and Facebook have had a rivalry for a number of years now, and they’ve been doing what they cold to one-up each other as the place online for people to publicly contact businesses. Over the last year, the rivalry moved over to the private messaging realm, with Facebook turning to Messenger and Twitter turning to its direct messaging feature.
Four months after rolled out of Facebook links, businesses could put on their sites and ads that people can click on to contact a business through Messenger, Twitter has rolled out a button that businesses can put on their sites that people can click on to direct-message a business through Twitter.
Announcing our new Message button. Now people can easily slide into your DMs from your website. Get yours now! https://t.co/ash9ouvgzu
— TwitterDev (@TwitterDev) August 24, 2016